Thank you for using the San Jose Hardwood Floors, Carpet & Vinyl, Inc. website (the “Site”). This statement discloses the privacy policy for the Site. Questions for clarification of this statement or comments may be addressed via email to: [email protected].
We have adopted this Privacy Policy to further the relationship between us and our customers. This statement of our Privacy Policy makes disclosures concerning our collection of information, including personal information, when you use the Site, and how we use and disclose it to others. By using the Site you accept the practices described in this Privacy Policy.
Information We Collect
We collect personal and non-personal information when you provide it to us in the course of using our Site. The personal information that we may collect includes your name, mailing address, phone number, email address, credit card number, and financial information. The non-personal information that we may collect includes your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address. The non-personal information is not used by us to personally identify you and is not readily usable for that purpose.
When you make a purchase through our Site, we will collect your name, mailing address, telephone number, credit card number, email address, and other information that we request during the purchase process.
In addition, if you communicate with us regarding the Site or any of our services or products, we collect any information that you provide to us during the course of our communication.
We may use analytic and reporting technologies to record non-personal information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, click patterns, and the dates and times that the Site and our services are accessed by you. We may contract with a third party to help us manage, monitor and optimize our Site and measure the effectiveness of our advertising, communications and use of the Site. We may use web beacons and cookies (described below) for this purpose.
Our Use of Information for Internal Purpose
We use your personal information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our Site and the products and services we offer and sell, to collect credit card payments for purchases you make, and to provide customer support.
We use the non-personal information we collect to track the use of the Site and to assist us in providing, maintaining, evaluating, and improving our Site and the services and products we offer and sell.
Our Disclosure of Personal Information to Third Parties
We will disclose your personal information to protect or enforce our legal rights and policies, to protect or enforce the legal rights of a third party, or as we in good faith believe we are required to do so by law (such as to comply with a subpoena or court order, for example).
We may contract with various third parties who help us provide, maintain and improve the Site and the services we provide and the services and products we offer and sell, and such third parties may have access to your personal information in order to perform their services. For example, we use a third party to process payments made to us, and may subcontract out production, fulfillment, analytics, reporting or other operations. We may contract with third party contractors to help us manage, monitor and optimize our Site and the services and products we offer and sell. We may also use third party contractors to help us measure the effectiveness of our advertising, and communications. We will enter into confidentiality and non-disclosure agreements with all third parties that have access to your personal information which will prohibit them from using or disclosing your personal information except for the purpose of providing services to use. We intend to take commercially reasonable steps to enforce such non-disclosure and confidentiality agreements if and when we become aware of any violations.
Our Disclosure of Non-Personal Information to Third Parties
We may disclose non-personal Information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others. You may not opt-out of the sharing of this information.
Our Use of Cookies and Web Beacons
A cookie is a small file placed on the hard drive of your computer. Most Sites use cookies. We will use cookies to track your use of the Site and the services and products we offer and sell, provide you with a more personalized user experience, and to facilitate your logging in to the Site.
A web beacon is an often-transparent graphic image, usually no larger than a 1x1 pixel that is placed on a web page or in an e-mail that is used to monitor the behavior of the user visiting the Site or receiving the e-mail.
Cookies and web beacons used by us will not be linked to your personal information.
How We Protect Your Personal Information.
We consider protecting the security of your personal information as very important. When you enter sensitive information such as a credit card number and/or social security number on our registration or order forms, we encrypt that information using secure socket layer technology (sometimes referred to as “SSL”).
We follow generally accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we do not guarantee absolute security. We are not responsible for the unauthorized acts of others and we assume no liability for any disclosure of information due to errors in transmission, unauthorized third party access (such as through hacking) or other acts of third parties, or acts or omissions beyond our reasonable control.
Reviewing and Changing Your Personal Information.
You may obtain a copy of and request that we correct errors in your personal information by emailing us at [email protected]. If you do desire to obtain a copy of your personal information, you will be required to provide proof of your identity. If your personal information changes or if you no longer want to use the Site, you may correct, update or deactivate your personal information by emailing us at [email protected].
Application of Privacy Policy You Access Third Party Sites.
You may be able to access third party Sites directly from the Site. This Privacy Policy does not apply when you access third party Sites. We cannot control how third parties may use personal information you disclose to them, so you should carefully review the privacy policy of any third party Site you visit before using it or disclosing your personal information to its provider.
Children’s Privacy.
Our Site and the services and products we offer and sell are intended for end users who are able to purchase products using a credit card or other means of electronic payment. Therefore, it is unlikely that children under the age of 17 will use the Site or purchase the products we offer. Accordingly, we will not knowingly collect or use any personal information from children that we know to be under the age of 17. In addition, we will delete any information in our database that we know originates from a child under the age of 17.
If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we deactivate any of your personal information in our database and/or opt-out from receiving communications from us. If you wish to do so, please contact us at [email protected].
Opting-Out From Receiving Communications From sanjosehardwoodfloors.com.
You may opt-out from having your personal information used for certain purposes. For example, if you purchase a product or service but do not wish to receive any additional marketing material from us, you may indicate your preference on our order form.
If you no longer wish to receive any promotional or other communications from us, you may opt-out by following the instructions included in each email communication or by emailing us at [email protected]. If you need assistance you may contact us at [email protected].
Changes in Privacy Policy.
This Privacy Policy is subject to change from time to time. We will notify you by email or on our Site whenever there is a change in our Privacy Policy. The date of this version of our Privacy Policy is July 25, 2024.
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